FAQs
How will my order arrive?
Your cookies will be packaged in heat sealed bags inside a white box. The bags can be recycled at larger supermarkets along with carrier bags, the rest can be popped into your cardboard recycling.
Need discreet packaging?
An add-on option is available for discreet packaging here.
Please add this if you want to keep the contents a surprise. Your order will be packaged as usual and then placed into a plastic postal bag with your address on the front. No branding will be shown on the front apart from our return address on the postage label.
Perfect if you're placing a sneaky order (don't worry, your secret's safe with me!) or for if you want to gift the box of cookies to someone after you receive them.
How long will the treats last?
As long as you have the will power to save them!
Ok so seriously, most are best enjoyed within 5 cookies days after production as long as they're stored correctly. Any with buttercream will last slightly less. Brownies last 5-7 days after production & rocky roads up to a week.
Both brownies and rocky roads can be stored in the fridge, just let them come back to room temp before enjoying!
Always keep your treat in their sealed bags until ready to eat. Once opened, store in an air-tight container in a cool, dry place & away from direct sunlight.
They also last longer if you hide them in a secret place away from would-be cookie thieves ;)
I want to order 655168 cookies for a birthday party, can you help?
No. That's a ridiculous amount!
In all seriousness though, if you're hosting an event and want a large order of cookies, please get in touch to see if I can help!
Contact me here, give me as much detail as possible and I'll get back to you asap! (Things like flavour, type of treat, amount needed, date needed, etc are useful!)
Are your treats vegetarian?
At the moment all treats are vegetarian. I am currently working on a few vegan options too!
Whilst every care is taken to ensure there is no cross-contamination, please be aware that any products that are vegan, are made to a vegan recipe but I do use equipment that will have been used to make treats containing milk, eggs, etc.
Do you offer any gluten free products?
Gluten is an air-borne allergen and as all of my treats contain gluten, and I work from a small kitchen space, I'm not currently able to offer gluten-free options.
I run a cafe/restaurant/*insert business here*, can I sell your products?
YES!
I'd absolutely love that! Please send me a message here letting me know a bit about your business and what you'd like to stock and I'll get back to you asap.
I'd like to order custom treats for my amazing staff, can you help?
Yes of course! Who doesn't love knowing they're appreciated, especially when that appreciation comes in the form of delicious treats!
Drop me a message here and let me know what you're after!
What are your dispatch & delivery times?
Please click here to see all delivery information!